TERMS AND CONDITIONS 2017-01-19T18:34:21+00:00


Lala Linen (“Provider”) enables you (“the User”/ “you”) to shop online for our items (Products”).  These Terms and Conditions govern your use of the Lala Linen website located at the domain name www.lalalinen.co.za (“the Website”).

By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.

The provision of goods and services by Lala Linen is subject to availability. In cases of unavailability, Lala Linen  will refund the customer in full within 30 days.

View our DELIVERY & SHIPPING policies

View our RETURNS & EXCHANGES policies


The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product. Credit card details are not kept by the Provider under any circumstances.

The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.


To be eligible to purchase goods on this Site and to lawfully enter into and form contracts on this Site you must be aged 18 or older and the holder of a valid debit/credit card.

All payments are processed through Payfast, a secure payment gateway using Extended Validation SSL with 256-bit encryption. We accept credit cards (Visa and MasterCard) and Instant EFT (bank transfers to any of SA’s four biggest banks that get instantly verified). We unfortunately do not accept Diners Club or American Express.

You may pay using any of the above methods. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.


 We have made every effort to display as accurately as possible the colours of our products that appear on the Site. The actual colours you see will depend on your computer monitor, and we cannot guarantee that your monitor’s display of any colour will be accurate.


 Any and all copyright subsisting in the Site vests in Lala Linen and all rights not expressly granted are reserved.  You may only download, view and print content from this Site for private and non-commercial purposes. All the content, trademarks and data on this Site, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws.


Risk in the goods will pass to you upon the dispatch of the item. We cannot be held liable for any damage or loss by a third party once we have posted the item.


Any delivery timescales quoted to you are indicative only. We do not accept any liability whatsoever for delayed delivery caused by any third party.


You warrant that the personal information which you are required to provide is true, accurate and current in all respects. You are responsible for ensuring that the personal information you provide to us is up to date. If your personal information changes then please notify us immediately.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in We Heart This’ s best interests to do so.

If you have any questions regarding these Terms and Conditions, please contact us by email at: info@lalalinen.co.za